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Return to shopRETURNS AND EXCHANGES
Welcome to www.luggagecaster.com! To ensure that your shopping experience is satisfactory and worry-free, we have specially formulated the following return and exchange terms to detail our return and exchange policies, procedures and precautions. Please read the following terms carefully before shopping to understand our return and exchange regulations.
1. Return and Exchange Policy
Product quality issues: If the product you received has quality problems, such as damaged wheels, inconsistent protective cover size, etc., we promise to provide you with free replacement or full refund service after receiving your returned goods.
Non-quality issues: If you need to return or exchange the product for personal reasons (such as dislike, inappropriate size, etc.), we accept return applications within 7 days from the date of receipt of the product (14 days for international orders). Please note that for returns without quality issues, you need to bear the round-trip shipping costs and ensure that the product and accessories are intact, packaged intact and unused.
Special products: Some products (such as customized products, special discount products, etc.) may not be subject to the return and exchange policy. Please confirm with customer service before shopping.
2. Return and Exchange Process
Apply for return and exchange: Please log in to your account, find the product you want to return or exchange in “My Orders”, click the “Apply for Return and Exchange” button, fill in the reason for return and exchange and contact information, and submit the application.
Review application: Our customer service team will review and reply to you as soon as possible after receiving your application. If the application is approved, we will provide the return address and return precautions.
Return goods: Please return the goods and accessories intact according to the return address and precautions provided by the customer service. Please note that when returning the goods, you must ensure that the goods are well packaged and unused, and attach the original invoice or order information.
Processing returns and exchanges: After we receive the returned goods, we will conduct a quality inspection. If the goods meet the return and exchange conditions, we will process the exchange or refund for you as soon as possible. The exchanged goods will be sent out after confirmation, and the refund will be returned to your payment account by the original route.
3. Notes
Return period: Please be sure to apply for return and exchange within the specified return period, and it will no longer be accepted after the expiration date.
Freight: Returns due to non-quality issues are subject to your return freight. For returns due to quality issues, we will bear the return freight, but please pay in advance and contact customer service for freight compensation after the return.
Product inspection: Before returning the product, please ensure that the product and accessories are intact, packaged and unused. If the product is damaged or accessories are lost due to your reasons, we have the right to refuse the return or exchange application.
Refund time limit: The refund processing time is usually 2 working days, but the specific arrival time may vary depending on the bank’s processing time.